Ney / Kawala
Worldwide Shipping
Hand Made
Easy Return
Ney / Kawala
WORLDWIDE SHIPPING & Easy Return
Whenever you live in the US, Europe (FREE Shipping) or the far east, we ship worldwide! All items are packed carefully before being shipped with the most professional wrapping techniques.
Under normal circumstances , most orders leave our warehouse for packing with in 24 - 48 hours.
Shipping will not include any duty taxes, import fees or custom fees. You might be charged an additional duty/custom charge upon receipt of package based on your country's rates.
** For several countries free shipping will not be available
Money Back Guarantee
If you decide you no longer want the products within 30 Days, you may return it to us for a refund of the product price within 7 days
HAND MADE PRODUCT
All of our musical instruments are crafted by hand by the finest artisans, who have inherited their construction techniques from previous generations.
By purchasing items from our collection of musical instruments & accessories, you are contributing to the commemoration of Middle Eastern music culture.
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Frequently Asked Questions
If you decide you no longer want the products within 30 Days, you may return it to us for a refund of the product price within 7 days
Be confident that we possess insurance coverage to address any potential damage that may occur during the shipping process.
Our company utilizes advanced packing techniques since 2009, ensuring a high success rate of 100% in delivering delicate items.
With clients across Europe, USA, Canada, Australia, New Zealand, and the Far East, we have extensive experience in safely shipping fragile items worldwide.
Our satisfied customers have provided feedback, which can be reviewed on our dedicated feedback page 👈
Absolutely! We're incredibly proud to have been serving a worldwide community of players for over 14 years , crafting the most incredible musical instruments just for you.
The majority of our items are shipped from our warehouses located in the Middle East, while a select few items are shipped from the United States and Armenia.
Yes, we ship all over the world. Whenever you live in the US, Canada , Europe or the far east, we ship worldwide.
** For some countries / products free shipping will not be available
Yes, we totally understand how crucial the sound is for our players. Your satisfaction is our top priority, and we've set up an easy return policy so you can shop with confidence.
It depends on where you are. Orders. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Each country has its own customs regulations. It is advisable to consult your local authority to determine if there are any customs fees applicable to the product you have purchased.
Please note that our shipping policy does not cover any custom or duty fees.