User Agreement

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Arab Instruments. The collective work includes works that are licensed to Arab Instruments. Copyright 2009, Arab Instruments ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Arab Instruments or purchasing Arab Instruments products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Arab Instruments or to purchase Arab Instruments products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by ArabInstruments. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Arab Instruments used in the site are trademarks or registered trademarks of Arab Instruments

Cancellation

Cancellation can be done within 24 hours from your purchase via mail or via our contact website Page. After this period of time any other cancellations will be count as a return (see return policy). * In case your purchase has been done by a credit card, we will charge 5% from the transaction of any cancellation.

Shipping

We will ship worldwide.Shipping will take around ~15 business days and all products will be shipped from the middle east. Buyer assumes all customs.Shipping costs do not include duty taxes. You might be charged an additional duty charge upon receipt of package based on your country's rates.We will send the item within 2 business days of full payment (usually less). All items will be shipped via Registered mail with tracking number.

Return Policy

We will make sure that your musical instrument arrives in excellent condition. All musical instruments may be returned for a refund of the purchase price, excluding shipping (85$) & handling costs. Return Authorization within five (5) business days upon receipt of merchandise. The customer is responsible for all shipping charges including custom fees for both ways. There is an additional restock fee of 5% from the total transaction.
Product which will not collected from the post office or the custom and will return back, will be count as a return product and all the rules of our return policy will apply to it.
All claims for damage or defects must be made within five (5) business days of receipt. Please retain the shipping carton and packing materials to return the instrument to the address on the original shipping label. Returns are not accepted after 30 days. Refund will apply only against a damage report from the client sighed by his local post office. Customer must supply tracking number and make sure that the items has insured.

Shipping Insurance

We have shipping insurance for all our products. Client must report a damage for product he received up to 24 hours from the receiving date. In case the client didn't get the item within 45 days he must report to us for a lost item. Items which will not be reported to us on the accurate time frame will not have the option of payment fungible / refund.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Arab Instruments disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Arab Instruments does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Arab Instruments does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Typographical Errors

In the event that a Arab Instruments product is mistakenly listed at an incorrect price, Arab Instruments reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Arab Instruments reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Arab Instruments shall issue a credit to your credit card account in the amount of the incorrect price.

Using of Credit Card Payments - Conditions

The card belongs to card holder and the card holder is at least 18 years old.

Notice

Arab Instruments may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to us.

Visitor Privacy

Arab Instruments implements a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Third-Party Links

In an attempt to provide increased value to our visitors, Arab Instruments Instruments may link to sites operated by third parties. However, even if the third party is affiliated with Arab Instruments, Arab Instruments has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Arab Instruments. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Arab Instruments seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Renewal Stock

Due to the hand-made nature of many of the musical instruments as well as their popularity, we are sometimes out of stock on particular instruments until we receive our next shipment from overseas. If you select an item that is out of stock, we will contact you by email (please accept email from our web site) to inform you of the estimated availability of the item. We will ask if you want to place an item on backorder or potentially substitute a similar instrument if one is available. In case you will want to cancel we will refund all your money back.