We will make sure that your musical instrument arrives in excellent condition. All musical instruments may be returned for a refund of the purchase price, excluding shipping (85$ for big instruments such as Darbuka & Ouds and 40$ for all the rest such as accessories and flutes ) .Return Authorization within five (5) business days upon receipt of merchandise.
The customer is responsible for all shipping charges both ways including custom fees. There is an additional restock fee of 5% from the total transaction.
Cases when product has not been collected from the post office or the custom / wrong shipping address the client provided and as a result the item will return back, will be count as a return product and all the rules for our return policy will apply to it.
Refund will applied excluding the shipping cost & handling fees once the item will arrive back to our warehouse.
All claims for damage or defects must be made within five (48 hours) of receipt. Please retain the shipping carton and packing materials to return the instrument to the address on the original shipping label. Returns are not accepted after 15 days. Refund will apply only against a damage report from the client, sighed by his local post office. Customer must supply tracking number and make sure that his items has insured.