We will make sure that your musical instrument arrives in excellent condition. All merchandise may be returned for a refund of the purchase price, excluding shipping & handling costs. Return Authorization within five (5) business days upon receipt of merchandise. The customer is responsible for all shipping charges both ways (since we have paid for the shipping to your address, we will reduce $70 from the total amount for this purpose). The customer is responsible for the actual cost of shipping and handling. There is an additional restock fee of 5% from the total transaction (shipping + price).
All claims for damage or defects must be made within five (5) business days of receipt. Please retain the shipping carton and packing materials to return the instrument to the address on the original shipping label.
Returns are not accepted after 30 days.
Customer must supply tracking number and make sure that the items has insured.
We have a unique collection of professional instruments such as Oud, which are selectively imported from their countries of origin.All of our Oud instruments are handmade, usually using traditional methods passed for generations from father to son. We invest a lot of effort to allocate those ouds, which sometime are found at small workshops in distant villages. Our ouds can be used for advanced and beginner Oud players and we trying to attach a movie sound to every Oud we are selling in our unique oud store.